Airtel Recruitment

Airtel, India's leading telecommunications provider, is seeking a customer-centric and empathetic individual to join our team as a Customer Service Representative (CSR). In this dynamic role, you will be the frontline voice of Airtel, interacting with customers, resolving their issues, and ensuring their satisfaction with our services.

Airtel Careers

Responsibilities:

• Handle customer inquiries and complaints: Promptly and professionally address customer inquiries, concerns, and complaints related to Airtel's products and services, including prepaid and postpaid plans, billing, technical issues, and account management.
• Provide accurate and helpful information: Effectively communicate product information, service details, and troubleshooting steps to customers, ensuring they understand and can resolve their issues.
• Resolve customer issues efficiently: Work diligently to resolve customer issues in a timely manner, escalating complex problems to the appropriate team members when necessary.
• Maintain customer records and documentation: Accurately update customer records, maintain call logs, and document interactions to ensure proper follow-up and service delivery.
• Contribute to positive customer experiences: Strive to provide exceptional customer service, going the extra mile to resolve issues, address concerns, and leave a lasting positive impression on customers.

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Skills:

• Excellent verbal and written communication skills with the ability to tailor communication to different customer personas
• Strong empathy and customer service orientation with a passion for helping others
• Patience and composure under pressure, with the ability to handle challenging customer interactions calmly and professionally
• Problem-solving and analytical skills to identify the root cause of customer issues and find effective solutions
• Proficient in Microsoft Office Suite and customer relationship management (CRM) software

   

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