Airtel Recruitment

As a BPO Executive at Airtel, you will be the voice of Airtel, interacting with customers through various channels like phone, email, and chat. You'll play a crucial role in providing exceptional customer service, resolving issues, and exceeding expectations.

Airtel Careers

Responsibilities:

Customer Service:
- Handle customer inquiries, complaints, and requests promptly and professionally
- Provide accurate and helpful information on Airtel products, services, and plans
- Resolve customer issues effectively and efficiently, ensuring their satisfaction
- Build trust and positive relationships with customers, fostering brand loyalty
Sales and Growth:
- Identify opportunities to upsell and cross-sell relevant Airtel products and services
- Achieve assigned sales targets and contribute to the overall growth of Airtel's customer base
- Recommend personalized solutions based on individual customer needs and preferences
Operational Efficiency:
- Adhere to established processes and procedures to ensure smooth customer service operations
- Maintain accurate records and document customer interactions effectively
- Continuously strive to improve efficiency and performance through learning and development