Airtel Recruitment 2023

Bharti Airtel, India's leading telecommunications provider, is seeking a customer-centric and empathetic Call Center Representative to join our growing team. In this role, you will be the first point of contact for our customers, providing them with exceptional customer service and resolving their inquiries promptly and efficiently. You will handle a wide range of customer interactions, including phone calls, emails, and chat messages.

Airtel Careers

Responsibilities:

• Answer incoming phone calls, emails, and chat messages from customers in a timely and professional manner
• Actively listen to customer concerns, identify their needs, and provide empathetic and personalized service
• Troubleshoot customer issues related to billing, plans, services, and other aspects of Airtel's offerings
• Escalate complex issues to the appropriate team for further resolution
• Maintain detailed records of customer interactions and adhere to established customer care guidelines
• Stay up-to-date on Airtel's products, services, and policies