Airtel Recruitment 2023

We are seeking an enthusiastic and customer-centric Customer Service Representative to join our dynamic team at Airtel, a leading global provider of telecommunications services. As a Customer Service Representative, you will play a crucial role in providing exceptional customer service to our valued subscribers, ensuring their satisfaction and resolving their inquiries promptly and efficiently. You will be responsible for handling a high volume of incoming calls, emails, and chat messages, addressing customer concerns, and providing technical support.

Airtel Careers

Responsibilities:

• Handle incoming customer inquiries and complaints through various channels, including phone, email, and chat.
• Actively listen to and understand customer concerns, identify the root cause of their issues, and provide accurate and helpful solutions.
• Escalate complex or unresolved issues to senior team members for further assistance.
• Provide technical support to customers, troubleshooting issues related to their Airtel services and devices.
• Document customer interactions and maintain accurate records for future reference.
• Gather feedback from customers to identify areas for improvement and contribute to the continuous enhancement of our customer support services.