Position title
Airtel Recruitment 2023 - Job Change - Customer Care Executive Post
Job Location
India
Remote work from: IND




Base Salary
USD15,000-USD20,500 Per month
Qualifications

12th/Graduate

Employment Type
Full-time





Description

Airtel Recruitment 2023

Airtel is seeking a passionate and customer-focused individual to join our growing team as a Customer Care Executive. In this rewarding role, you will be the voice of Airtel, providing exceptional customer service to our valued subscribers. You will actively listen to their needs, troubleshoot their issues, and resolve them efficiently in a timely and professional manner. This position offers a dynamic and rewarding opportunity for individuals who thrive in a fast-paced environment and have a genuine desire to build relationships and create positive customer experiences.

Airtel Careers

Responsibilities:

  • Respond to customer inquiries: Address customer concerns via phone, email, and chat, actively listening to understand their needs and identify their issues.
  • Resolve customer issues efficiently: Utilize your knowledge of Airtel products and services to provide accurate and timely solutions to customer queries. Escalate complex issues to the appropriate channels and follow up for resolution.
  • Maintain customer satisfaction: Provide exceptional customer service, exceeding expectations and building strong relationships with Airtel subscribers.
  • Document interactions and track progress: Accurately document all customer interactions in the CRM system to ensure consistent service and track resolution progress.
  • Contribute to process improvement: Actively participate in process improvement initiatives, suggesting modifications and enhancements to optimize customer service delivery.




Airtel Jobs Near Me

Skills:

  • Excellent communication and interpersonal skills, with the ability to interact with customers in a calm and professional manner.
  • Strong problem-solving skills and the ability to think critically to identify and resolve customer issues.
  • Proficiency in computer skills, including Microsoft Office Suite and CRM systems.
  • Excellent time management and organizational skills, with the ability to prioritize tasks and work effectively in a fast-paced environment.
  • Ability to work independently and as part of a team.
  • Fluency in Hindi and English.
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Date posted
December 11, 2023
Valid through
March 31, 2024
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Position: Airtel Recruitment 2023 - Job Change - Customer Care Executive Post

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