Airtel Recruitment

Airtel is seeking a passionate and customer-focused individual to join our growing team as a Customer Care Executive. In this rewarding role, you will be the voice of Airtel, providing exceptional customer service to our valued subscribers. You will actively listen to their needs, troubleshoot their issues, and resolve them efficiently in a timely and professional manner. This position offers a dynamic and rewarding opportunity for individuals who thrive in a fast-paced environment and have a genuine desire to build relationships and create positive customer experiences.

Airtel Careers

Responsibilities:

Respond to customer inquiries: Address customer concerns via phone, email, and chat, actively listening to understand their needs and identify their issues.
Resolve customer issues efficiently: Utilize your knowledge of Airtel products and services to provide accurate and timely solutions to customer queries. Escalate complex issues to the appropriate channels and follow up for resolution.
Maintain customer satisfaction: Provide exceptional customer service, exceeding expectations and building strong relationships with Airtel subscribers.
Document interactions and track progress: Accurately document all customer interactions in the CRM system to ensure consistent service and track resolution progress.
Contribute to process improvement: Actively participate in process improvement initiatives, suggesting modifications and enhancements to optimize customer service delivery.