Airtel Recruitment

As a BPO Executive, you'll be the first point of contact for valued Airtel customers, addressing their inquiries, concerns, and requests related to mobile services, broadband, DTH, and digital solutions. Your proactive approach and problem-solving skills will ensure their satisfaction and build lasting loyalty towards Airtel.

Airtel Careers

Responsibilities:

Customer Champion:
- Respond to customer inquiries promptly and professionally via phone, email, and chat
- Actively listen to understand their needs and provide accurate, empathetic solutions
- Resolve challenges efficiently, exceeding expectations whenever possible
- Build rapport and positive relationships, fostering trust and brand advocacy
Sales and Growth Promoter:
- Identify opportunities to upsell and cross-sell relevant Airtel products and services
- Achieve assigned sales targets and contribute to the overall customer base growth
- Recommend personalized solutions based on individual needs and preferences
Operational Efficiency Expert:
- Adhere to established processes and procedures to ensure smooth customer service operations
- Maintain accurate records and document interactions effectively
- Continuously strive to improve efficiency and performance through learning and development