Airtel Recruitment

As a Call Center Representative at Airtel, you'll be the friendly voice on the other end of the line, providing exceptional customer service and support. You'll answer customer inquiries, address concerns, and proactively offer solutions, leaving a lasting positive impression on every interaction. Your empathy, problem-solving skills, and technical knowledge will be key to building trust and loyalty with our valued customers.

Airtel Careers

Responsibilities:

Proactive Customer Service: Respond promptly and professionally to customer inquiries and complaints, ensuring their satisfaction through clear communication and effective resolutions.
Technical Support: Assist customers with troubleshooting technical issues related to mobile services, broadband, and other Airtel products, providing accurate and timely solutions.
Upselling & Cross-selling: Proactively offer relevant Airtel products and services that enhance customer experience and contribute to business growth.
Data Entry & Reporting: Accurately record customer interactions and data in designated systems, ensuring efficient tracking and reporting.
Compliance & Security: Adhere to company policies, data privacy regulations, and security protocols, maintaining professionalism and ethical behavior in every interaction.