Amazon Recruitment 2023

Amazon is looking for a passionate and customer-oriented Customer Service Manager to join our growing team. The ideal candidate will be a highly motivated and results-oriented individual with excellent leadership and people management skills. You will be responsible for managing a team of customer service representatives and ensuring that they provide a world-class customer experience.

Amazon Careers

Responsibility

• Lead and develop a team of customer service representatives
• Set and achieve customer service goals and objectives
• Monitor and track customer satisfaction metrics
• Identify and implement process improvements to enhance the customer experience
• Resolve complex customer complaints and issues
• Coach and mentor customer service representatives
• Collaborate with other departments to ensure that customer needs are met