Position title
Amazon Recruitment 2023 - Private Jobs - Customer Support Service Post
Job Location
India
Remote work from: IND




Base Salary
USD15,000-USD20,500 Per month
Qualifications

Graduate

Employment Type
Full-time





Description

Amazon Recruitment 2023

Amazon Customer Support Associates play a vital role in maintaining Amazon's reputation for exceptional customer service by providing prompt, courteous, and effective assistance to customers. They are responsible for handling a wide range of customer inquiries, resolving issues, and ensuring customer satisfaction.

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Responsibilities:

  • Handle customer inquiries via phone, email, and chat, addressing their concerns promptly and professionally.
  • Effectively troubleshoot customer issues related to orders, deliveries, payments, and product information.
  • Maintain a calm and positive demeanor even when dealing with challenging or upset customers.
  • Proactively identify and escalate complex issues to the Customer Support Manager for further resolution.
  • Document customer interactions and maintain accurate records of all customer support activities.




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Skills:

  • Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with customers.
  • Strong problem-solving and analytical skills, with the ability to identify the root cause of customer issues and find effective solutions.
  • Patience, empathy, and the ability to remain calm and professional under pressure.
  • Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint.
  • Adaptability and the ability to learn new products, services, and policies quickly.
Important Links

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Date posted
December 4, 2023
Valid through
March 31, 2024
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Position: Amazon Recruitment 2023 - Private Jobs - Customer Support Service Post

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