Big Basket Recruitment 2023

The Customer Support Staff plays a vital role in maintaining BigBasket's reputation for exceptional customer service by providing prompt, courteous, and effective assistance to customers. They are responsible for handling a wide range of customer inquiries, resolving issues, and ensuring customer satisfaction.

Big Basket Careers

Responsibilities:

• Handle customer inquiries via phone, email, and chat, addressing their concerns promptly and professionally.
• Effectively troubleshoot customer issues related to orders, deliveries, payments, and product information.
• Maintain a calm and positive demeanor even when dealing with challenging or upset customers.
• Proactively identify and escalate complex issues to the Customer Support Manager for further resolution.
• Document customer interactions and maintain accurate records of all customer support activities.