Position title
Blinkit Jobs - Jobs Near Me - Customer Success Associate Post
Job Location
India
Remote work from: IND
Base Salary
USD12-USD20 Per hour
Qualifications
12th/Graduate
Employment Type
Full-time
Description
Blinkit Recruitment
Blinkit, a dynamic and rapidly growing e-commerce platform, is seeking a dedicated and customer-centric individual to join our team as a Customer Success Associate. At Blinkit, we are committed to revolutionizing the way people shop online, and we believe in fostering a collaborative and empowering work environment.
Blinkit Careers
Responsibilities:
- Customer Engagement and Relationship Building:
- Engage with customers to understand their needs, address inquiries, and provide proactive support to enhance their overall experience.
- Build strong, long-lasting relationships with customers by being a trusted point of contact, offering assistance, and ensuring timely issue resolution.
- Collaborate with cross-functional teams to relay customer feedback and contribute to continuous improvement initiatives.
- Problem Resolution and Escalation Handling:
- Efficiently handle customer escalations, addressing issues with empathy and professionalism to ensure customer satisfaction.
- Analyze customer problems, identify root causes, and work collaboratively with internal teams to implement effective solutions.
- Provide timely updates to customers on the status of their inquiries, maintaining transparency and managing expectations.
- Customer Success Advocacy:
- Advocate for the customer within the organization, ensuring that customer feedback is incorporated into product development and service improvements.
- Identify opportunities for upselling and cross-selling based on customer needs and preferences.
- Contribute to the development of customer success strategies to drive customer retention and loyalty.
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Hiring organization
Date posted
February 5, 2024
Valid through
August 31, 2024
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