Position title
Blinkit Recruitment 2024 - Blinkit Careers - Customer Success Associate Post
Job Location
India
Remote work from: IND




Base Salary
USD12,000-USD20,500 Per month
Qualifications

12th/Graduate

Employment Type
Full-time





Description

Blinkit Recruitment 2024

Blinkit, a dynamic and rapidly growing e-commerce platform, is seeking a dedicated and customer-centric individual to join our team as a Customer Success Associate. At Blinkit, we are committed to revolutionizing the way people shop online, and we believe in fostering a collaborative and empowering work environment.

Blinkit Careers

Responsibilities:

  1. Customer Engagement and Relationship Building:
    • Engage with customers to understand their needs, address inquiries, and provide proactive support to enhance their overall experience.
    • Build strong, long-lasting relationships with customers by being a trusted point of contact, offering assistance, and ensuring timely issue resolution.
    • Collaborate with cross-functional teams to relay customer feedback and contribute to continuous improvement initiatives.
  2. Problem Resolution and Escalation Handling:
    • Efficiently handle customer escalations, addressing issues with empathy and professionalism to ensure customer satisfaction.
    • Analyze customer problems, identify root causes, and work collaboratively with internal teams to implement effective solutions.
    • Provide timely updates to customers on the status of their inquiries, maintaining transparency and managing expectations.
  3. Customer Success Advocacy:
    • Advocate for the customer within the organization, ensuring that customer feedback is incorporated into product development and service improvements.
    • Identify opportunities for upselling and cross-selling based on customer needs and preferences.
    • Contribute to the development of customer success strategies to drive customer retention and loyalty.




Blinkit Jobs Near Me

Skills:

  1. Exceptional Communication Skills:
    • Proficient in verbal and written communication with the ability to convey information clearly and concisely.
    • Active listening skills to understand customer needs and concerns effectively.
  2. Problem-Solving Aptitude:
    • Strong analytical and problem-solving skills to address customer issues and provide effective solutions.
    • Ability to think critically and make decisions independently, prioritizing tasks in a fast-paced environment.
  3. Customer-Centric Mindset:
    • Genuine passion for customer success and a commitment to exceeding customer expectations.
    • Ability to empathize with customers, ensuring a positive experience throughout their journey with Blinkit.
Important Links

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Date posted
December 30, 2023
Valid through
August 31, 2024
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Position: Blinkit Recruitment 2024 - Blinkit Careers - Customer Success Associate Post

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