BPO Executive

As a BPO Executive at Airtel, you will be the voice of the company, interacting with customers across various channels. You will handle inquiries, resolve issues, provide product information, and go the extra mile to ensure customer satisfaction. Your role is crucial in building brand loyalty and driving positive customer experiences.

Airtel Careers

Responsibilities:

Provide exceptional customer service: Handle incoming calls, emails, and chats, effectively address customer concerns, and offer timely resolutions.
Be a product expert: Gain in-depth knowledge of Airtel's products and services, provide accurate information, and recommend suitable solutions.
Build trust and rapport: Listen actively, empathize with customer needs, and foster positive relationships through clear communication and personalized interactions.
Contribute to sales growth: Identify upselling and cross-selling opportunities, present product benefits clearly, and strive to exceed customer expectations.
Maintain accurate records: Document interactions, update customer information, and adhere to company policies and procedures.

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