Position title
Customer Experience Agent Post - Ola Jobs - Jobs For Freshers
Job Location
India
Remote work from: IND




Base Salary
USD15-USD25 Per hour
Qualifications

12th/Graduate

Employment Type
Full-time





Description

Customer Experience Agent

Ola, India's leading ride-hailing platform, is seeking enthusiastic and driven individuals to join our growing team as Customer Experience Agents (Freshers). In this role, you will play a pivotal role in ensuring our customers have a seamless and enjoyable experience with Ola.

Ola Careers

Responsibilities:

  • Respond to customer inquiries and complaints via various channels (phone, email, chat) in a timely and professional manner.
  • Actively listen to customer concerns, understand their needs, and provide efficient and accurate resolutions.
  • Research and provide detailed information about Ola services, policies, and promotions to customers.
  • Escalate complex issues to the appropriate team while keeping customers informed of the progress.
  • Maintain accurate records of customer interactions and ensure adherence to company guidelines.

Ola Jobs Near Me

Skills:

  • Excellent communication and interpersonal skills, with the ability to build rapport and effectively communicate with customers from diverse backgrounds.
  • Active listening skills and the ability to understand customer concerns and needs accurately.
  • Strong problem-solving and analytical skills, with the ability to identify and resolve customer issues efficiently.
  • Proficiency in written and spoken English, with a focus on clarity, conciseness, and professionalism.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Adaptability and willingness to learn new technologies and processes.

 

 

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Important Links

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Date posted
February 29, 2024
Valid through
August 31, 2024
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Position: Customer Experience Agent Post - Ola Jobs - Jobs For Freshers

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