12th/Graduate
Customer Experience Agent
Ola, India's leading ride-hailing platform, is seeking enthusiastic and driven individuals to join our growing team as Customer Experience Agents (Freshers). In this role, you will play a pivotal role in ensuring our customers have a seamless and enjoyable experience with Ola.
Ola Careers
Responsibilities:
- Respond to customer inquiries and complaints via various channels (phone, email, chat) in a timely and professional manner.
- Actively listen to customer concerns, understand their needs, and provide efficient and accurate resolutions.
- Research and provide detailed information about Ola services, policies, and promotions to customers.
- Escalate complex issues to the appropriate team while keeping customers informed of the progress.
- Maintain accurate records of customer interactions and ensure adherence to company guidelines.
Ola Jobs Near Me
Skills:
- Excellent communication and interpersonal skills, with the ability to build rapport and effectively communicate with customers from diverse backgrounds.
- Active listening skills and the ability to understand customer concerns and needs accurately.
- Strong problem-solving and analytical skills, with the ability to identify and resolve customer issues efficiently.
- Proficiency in written and spoken English, with a focus on clarity, conciseness, and professionalism.
- Ability to work independently and as part of a team in a fast-paced environment.
- Adaptability and willingness to learn new technologies and processes.
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