Position title
Customer Experience Manager Post - Ola Careers - Jobs Near Me
Job Location
India
Remote work from: IND




Base Salary
USD15-USD25 Per hour
Qualifications

12th/Graduate

Employment Type
Full-time





Description

Customer Experience Manager

Ola is revolutionizing the way people move in India. We offer a wide range of mobility solutions, from ride-hailing and auto-rickshaws to car rentals and food delivery. With a commitment to innovation and customer-centricity, we are shaping the future of transportation in India.

Ola Careers

Responsibilities:

  • Conduct user research and analysis to identify opportunities for improvement in the customer experience.
  • Develop and implement customer experience initiatives aligned with business objectives.
  • Monitor and track key metrics related to customer satisfaction and experience.
  • Collaborate with cross-functional teams (product, marketing, operations) to ensure a seamless customer journey.
  • Identify and escalate critical customer issues to ensure timely resolution.
  • Stay updated on industry trends and best practices in customer experience management.

Ola Jobs Near Me

Skills:

  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Data-driven approach to decision-making.
  • Passion for customer experience and a desire to make a difference.

 

 

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Date posted
March 16, 2024
Valid through
August 31, 2024
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Position: Customer Experience Manager Post - Ola Careers - Jobs Near Me

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