12th/Graduate
Customer Experience Manager
Ola is revolutionizing the way people move in India. We offer a wide range of mobility solutions, from ride-hailing and auto-rickshaws to car rentals and food delivery. With a commitment to innovation and customer-centricity, we are shaping the future of transportation in India.
Ola Careers
Responsibilities:
- Conduct user research and analysis to identify opportunities for improvement in the customer experience.
- Develop and implement customer experience initiatives aligned with business objectives.
- Monitor and track key metrics related to customer satisfaction and experience.
- Collaborate with cross-functional teams (product, marketing, operations) to ensure a seamless customer journey.
- Identify and escalate critical customer issues to ensure timely resolution.
- Stay updated on industry trends and best practices in customer experience management.
Ola Jobs Near Me
Skills:
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Data-driven approach to decision-making.
- Passion for customer experience and a desire to make a difference.
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