Position title
Customer Service Jobs In Airtel - Fast Job Search - Airtel Job Change
Job Location
India
Remote work from: IND




Base Salary
USD15-USD20 Per hour
Qualifications

12th/Graduate

Employment Type
Full-time





Description

Customer Service

As a Customer Service Representative at Airtel, you will be the first point of contact for our valued customers. You will play a crucial role in resolving their queries, addressing their concerns, and ensuring they have a positive experience with Airtel. You will be responsible for providing accurate and timely information, troubleshooting technical issues, and exceeding customer expectations.

Airtel Careers

Responsibilities:

  • Handle customer inquiries: Respond to customer calls, emails, and social media messages in a timely and professional manner.
  • Resolve customer issues: Effectively diagnose and resolve technical problems, billing inquiries, and service-related concerns.
  • Provide accurate information: Possess a deep understanding of Airtel products and services, and be able to provide accurate and up-to-date information to customers.
  • Build positive relationships: Go the extra mile to build rapport and trust with customers, ensuring they feel valued and heard.
  • Maintain accurate records: Document customer interactions and maintain accurate records for future reference.
  • Meet performance metrics: Achieve established goals for call handling time, customer satisfaction, and resolution rates.

   

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Skills & Qualifications:

  • Excellent communication and interpersonal skills, both written and verbal.
  • Ability to listen actively and understand customer needs.
  • Strong problem-solving and analytical skills.
  • Proficient in using computers and various customer service software.
  • Ability to work independently and as part of a team.
  • Positive attitude and a commitment to providing excellent customer service.

 

 

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Important Links

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Date posted
February 29, 2024
Valid through
August 31, 2024
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Position: Customer Service Jobs In Airtel - Fast Job Search - Airtel Job Change

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