Customer Service

As a Customer Service Representative at Airtel, you will be the first point of contact for our valued customers. You will play a crucial role in resolving their queries, addressing their concerns, and ensuring they have a positive experience with Airtel. You will be responsible for providing accurate and timely information, troubleshooting technical issues, and exceeding customer expectations.

Airtel Careers

Responsibilities:

Handle customer inquiries: Respond to customer calls, emails, and social media messages in a timely and professional manner.
Resolve customer issues: Effectively diagnose and resolve technical problems, billing inquiries, and service-related concerns.
Provide accurate information: Possess a deep understanding of Airtel products and services, and be able to provide accurate and up-to-date information to customers.
Build positive relationships: Go the extra mile to build rapport and trust with customers, ensuring they feel valued and heard.
Maintain accurate records: Document customer interactions and maintain accurate records for future reference.
Meet performance metrics: Achieve established goals for call handling time, customer satisfaction, and resolution rates.

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