Flipkart Recruitment 2023

We are looking for an enthusiastic and customer-centric individual to join our Customer Care team as a Customer Care Executive. You will be responsible for resolving customer queries and issues promptly and efficiently, ensuring their satisfaction and building positive relationships.

Flipkart Careers

Responsibilities:

• Respond to customer inquiries and complaints through various channels, including email, phone, and chat.
• Investigate customer issues and provide accurate and timely resolutions.
• Explain company policies and procedures clearly and concisely.
• Offer product recommendations and upsell or cross-sell products where appropriate.
• Maintain detailed records of customer interactions and resolutions.
• Escalate complex issues to senior team members when necessary.
• Participate in training programs to enhance knowledge and skills.