Position title
Flipkart Recruitment 2023 - Job Alerts - Help Desk Worker Staff Posts
Job Location
India
Remote work from: IND




Base Salary
USD10,000-USD16,500 Per month
Qualifications

Graduate

Employment Type
Full-time





Description

Flipkart Recruitment 2023

Flipkart, India's leading e-commerce platform, is seeking a dynamic and customer-focused Help Desk Worker to join our growing team. As a Help Desk Worker, you will be the first point of contact for our valued customers, providing them with exceptional support and resolving their issues promptly and efficiently. You will play a crucial role in ensuring customer satisfaction and contributing to Flipkart's reputation for exceptional service.

Flipkart Careers

Responsibilities:

  • Provide prompt and accurate responses to customer inquiries across various channels, including phone, email, and chat.
  • Effectively diagnose and resolve customer issues related to orders, deliveries, payments, and account management.
  • Escalate complex issues to the appropriate team for further assistance.
  • Maintain accurate records of customer interactions and follow up on cases until resolution.
  • Proactively identify and address potential customer concerns to prevent escalations.
  • Contribute to the improvement of customer service processes and procedures.




Flipkart Jobs Near Me

Skills:

  • Excellent communication and interpersonal skills with the ability to handle customer interactions with empathy and professionalism.
  • Strong problem-solving and analytical skills with the ability to identify the root cause of customer issues and implement effective solutions.
  • Proficiency in using Microsoft Office Suite and relevant customer relationship management (CRM) software.
  • Ability to work independently and as part of a team in a fast-paced and demanding environment.
  • Adaptability to handle a wide range of customer inquiries and maintain a positive attitude under pressure.
Important Links

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Date posted
December 2, 2023
Valid through
March 31, 2024
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Position: Flipkart Recruitment 2023 - Job Alerts - Help Desk Worker Staff Posts

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