Flipkart Recruitment 2023

Flipkart, India's leading e-commerce marketplace, is seeking a customer-centric and empathetic Customer Care Agent to join our growing team. As a Customer Care Agent, you will be the first point of contact for our customers, providing them with exceptional customer service and resolving their inquiries promptly and efficiently. You will be responsible for handling a wide range of customer interactions, including phone calls, emails, and chat messages.

Flipkart Careers

Responsibilities:

• Answer incoming phone calls, emails, and chat messages from customers in a timely and professional manner
• Actively listen to customer concerns, identify their needs, and provide empathetic and personalized service
• Troubleshoot customer issues related to orders, payments, returns, and other aspects of the Flipkart platform
• Escalate complex issues to the appropriate team for further resolution
• Maintain detailed records of customer interactions and adhere to established customer care guidelines
• Stay up-to-date on Flipkart products, services, and policies