Position title
Flipkart Recruitment 2024 - Free Job Alerts - Customer Service Executive Post
Job Location
India
Remote work from: IND




Base Salary
USD12,000-USD19,500 Per month
Qualifications

12th , Graduate

Employment Type
Full-time





Description

Flipkart Recruitment 2024

Flipkart, India's leading e-commerce platform, seeks passionate and customer-centric individuals to join our dynamic team as Customer Service Executives. In this crucial role, you will be the voice of Flipkart, interacting directly with our valued customers and resolving their inquiries promptly and efficiently. You will play a key role in building positive customer relationships and ensuring a seamless shopping experience for millions of users. This is an exciting opportunity for individuals with exceptional communication skills, a genuine desire to help others, and a passion for contributing to the success of a rapidly growing company.

Responsibilities:

  • Provide exceptional customer service: Respond to customer inquiries via phone, email, chat, and social media, addressing their concerns with patience, empathy, and professionalism.
  • Resolve customer issues effectively: Analyze customer problems, gather relevant information, and identify the root cause to offer accurate and timely resolutions.
  • Provide clear and accurate information: Share comprehensive and up-to-date information about Flipkart products, services, policies, and procedures to ensure customer satisfaction.
  • De-escalate challenging situations: Manage difficult customer interactions with calmness, understanding, and a positive attitude, maintaining a positive brand image.
  • Document interactions and maintain records: Accurately document all customer interactions, including resolutions provided and feedback received, for future reference and analysis.




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Skills :

  • Exceptional communication and interpersonal skills: Ability to communicate clearly, concisely, and professionally with diverse customers, fostering trust and understanding.
  • Strong problem-solving and analytical skills: Identify and analyze customer issues effectively to find appropriate solutions and address concerns.
  • Empathy and active listening: Understand and respond to customer emotions with sensitivity and compassion, ensuring a positive customer experience.
  • Strong attention to detail and accuracy: Provide accurate and consistent information to customers, maintaining high standards of professionalism.
  • Proficiency in computer skills: Mastered in using customer service software, Microsoft Office Suite, and other relevant digital tools.
  • Ability to work independently and as part of a team: Thrive in a fast-paced environment, prioritize tasks effectively, and collaborate with colleagues to achieve common goals.
Important Links

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Date posted
January 4, 2024
Valid through
August 31, 2024
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Position: Flipkart Recruitment 2024 - Free Job Alerts - Customer Service Executive Post

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