Flipkart Recruitment 2024

We are seeking a passionate and customer-centric individual to join our BPO team as a BPO Staff. You will play a crucial role in interacting with Flipkart customers, addressing their inquiries and concerns, and providing them with exceptional service.

Flipkart Careers

Responsibility:

• Handle inbound and outbound calls, addressing customer inquiries related to orders, deliveries, returns, refunds, and other Flipkart services.
• Provide accurate and up-to-date information about Flipkart products, policies, and promotions.
• Resolve customer issues efficiently and professionally, exceeding their expectations and building strong relationships.
• Document customer interactions and maintain accurate records.
• Identify and escalate complex issues to relevant teams.
• Adhere to established call handling protocols and customer service guidelines.
• Maintain a positive and professional demeanor throughout interactions.
• Contribute to team goals and strive to achieve individual performance targets.