Position title
Help Desk Representative Posts - Zomato Recruitment - Freshers Jobs
Job Location
India
Remote work from: IND




Base Salary
USD12-USD20 Per hour
Qualifications

12th , Graduate

Employment Type
Full-time





Description

Zomato Recruitment

In this dynamic role, you'll be the first line of defense for both hungry customers and enthusiastic delivery partners. From untangling order mix-ups to navigating app hiccups, you'll be the calm in the food-ordering storm, ensuring every mealtime adventure ends on a happy note.

Zomato Careers

Responsibilities:

  • Customer Champion: Listen empathetically to customer concerns, troubleshoot order issues, and resolve challenges with patience and a friendly touch.
  • Partner Pathfinder: Assist delivery partners with app navigation, address updates, and any technical woes they encounter on the road.
  • Information Architect: Be the master of Zomato's knowledge base, readily answering customer queries about menus, offers, and platform features.
  • Data Detective: Analyze customer feedback and partner reports to identify trends and areas for improvement, contributing to a seamless Zomato experience for all.
  • Multitasking Maestro: Juggle phone calls, emails, and live chats with ease, prioritizing effectively and keeping a cool head under pressure.




Zomato Jobs Near Me

Skills:

  • Exceptional communication and interpersonal skills: Build rapport with customers and partners, actively listen to their concerns, and communicate solutions clearly and patiently.
  • Problem-solving and analytical skills: Think on your feet, identify the root of issues, and find creative solutions to even the trickiest food-related challenges.
  • Tech-savvy and adaptable: Embrace new technologies readily, navigate Zomato's internal systems with ease, and learn new tools as needed.
  • Empathy and emotional intelligence: Understand customer frustrations and partner anxieties, de-escalate situations, and leave everyone feeling heard and valued.
  • Positive and team player: Contribute to a supportive and collaborative work environment, always willing to help colleagues and learn from each other.

 

 

Tags: Zomato Jobs,Zomato Recruitment,Zomato Jobs For Me,Zomato Vacancy,Zomato Jobs 2024,All India Jobs,Zomato Recruitment 2024

Important Links

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Date posted
January 17, 2024
Valid through
August 31, 2024
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Position: Help Desk Representative Posts - Zomato Recruitment - Freshers Jobs

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