Position title

Infosys Careers - IT Job - Customer Service Manager in IN

Job Location

India

Remote work from: IN; US; AU; NZ; HK; JP; KZ; MY; SG; TW; TH; UZ; VN; AT; BY; BE; DK; FR; DE; GR; NL; RU; ES; CH; UK; GB; DZ; KW; MA; QA; SA; MX; AE; CA; GT; DO

Base Salary

USD22-USD26 Per hour

Qualifications

Graduate

Employment Type

Full-time

Description

Infosys Recruitment 2024

About Infosys

Infosys is a world-renowned leader in information technology, helping businesses of all sizes achieve their digital transformation goals. We're a company built on innovation, with a strong focus on client satisfaction. Our team is passionate about creating a positive impact for our clients, and we're always looking for talented individuals to join our growing family.

The Position: Customer Service Manager

Are you a people person with a knack for problem-solving? Do you thrive in a fast-paced environment and enjoy exceeding customer expectations? If so, then the Customer Service Manager role at Infosys might be the perfect fit for you!

In a Nutshell

As a Customer Service Manager at Infosys, you'll be the heart and soul of our customer service team. You'll lead and coach a team of representatives, ensuring they have the tools and knowledge to deliver exceptional service to our clients. You'll also play a key role in identifying areas for improvement and implementing strategies to continuously enhance the customer experience.

What You'll Be Doing

Lead and Motivate: You'll be responsible for building a high-performing customer service team. This includes providing coaching, mentoring, and ongoing support to ensure your team members have the skills and knowledge to excel.
Problem-Solving Pro: You'll be the go-to person for complex customer inquiries and escalations. Your ability to think critically and find solutions will be essential in resolving issues and ensuring customer satisfaction.
Champion of Excellence: You'll play a key role in identifying areas for improvement within the customer service department. This could involve analyzing data, streamlining processes, and implementing new technologies.
Communication is Key: You'll collaborate effectively with various teams within Infosys, including technical support and account management, to ensure seamless communication and a unified approach to customer service.

The Skills You Bring

Leadership: You have a proven track record of leading and motivating teams. You're passionate about helping others grow and develop their skills.
Customer Focus: You have a genuine desire to exceed customer expectations and build strong relationships.
Problem-Solving Prowess: You can think critically and creatively to find solutions to complex issues.
Communication Wizard: You have excellent communication skills, both written and verbal. You can clearly explain complex information to both technical and non-technical audiences.
Team Player: You thrive in a collaborative environment and enjoy working with others to achieve common goals.
Learning Enthusiast: You're a continuous learner with a desire to stay up-to-date on the latest trends and technologies within the customer service industry.

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Welcome Freshers and Experienced Professionals!

Whether you're a seasoned customer service professional or just starting your career, we encourage you to apply! We provide comprehensive training and development programs to help you succeed in this role.

Why Join Infosys?

Make a Real Difference: You'll have the opportunity to contribute to the success of a global leader in IT. Your work will directly impact the customer experience and help businesses achieve their goals.
Growth and Development: We invest heavily in our employees' growth. You'll have access to a wide range of training programs and development opportunities to help you advance your career.
Positive and Collaborative Environment: We foster a positive and collaborative work environment where your ideas are valued. You'll be surrounded by talented and passionate colleagues who are always willing to help.
Competitive Benefits Package: We offer a comprehensive benefits package that includes health insurance, paid time off, and retirement savings plans.

Ready to Apply?

The application process is quick and easy! Simply submit your resume and cover letter online. We look forward to hearing from you!

Join the Infosys Family!

As a Customer Service Manager at Infosys, you'll play a vital role in shaping our customer experience. You'll have the opportunity to make a real difference, develop your skills, and be part of a winning team. Are you ready to take your career to the next level? Apply today!

General Overview

This role offers a dynamic and rewarding opportunity for individuals who are passionate about customer service. You'll wear many hats, including coach, mentor, problem-solver, and communicator. If you're up for the challenge and enjoy working in a fast-paced environment, then we encourage you to apply!