Infosys Jobs

As a Customer Care Associate at Infosys, you will be responsible for providing exceptional customer service and support to clients. You will serve as the first point of contact for customers, addressing any inquiries or concerns they may have with promptness and professionalism. This role requires excellent communication and problem-solving skills, as well as a strong commitment to delivering a positive customer experience.

Infosys Careers

Key Responsibilities:
- Responding to customer inquiries and resolving issues in a timely and efficient manner
- Maintaining accurate records of customer interactions and transactions
- Collaborating with internal teams to ensure a seamless customer experience
- Identifying and escalating complex issues to the appropriate department or individual
- Proactively identifying areas for improvement in customer service processes and procedures

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Required Skills and Qualifications:
- High school diploma or equivalent; Bachelor's degree preferred
- Minimum of 1 year of customer service experience, preferably in a call center or similar environment
- Excellent communication skills, both written and verbal
- Strong problem-solving and decision-making abilities
- Ability to handle multiple tasks and prioritize effectively
- Proficiency in MS Office and other relevant software
- Ability to work in a fast-paced and dynamic environment
   

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