Infosys Recruitment 2023

Infosys is looking for a Customer Support Analyst to join our growing team and help us provide excellent customer service and support. The ideal candidate will have strong customer service and communication skills, as well as experience in analyzing and resolving customer issues. They will also be able to work independently and as part of a team to improve customer satisfaction and the overall customer support experience.

Infosys Careers

Responsibility

• Analyze customer issues and develop solutions
• Provide technical support to customers
• Respond to customer inquiries and complaints
• Escalate complex issues to the appropriate team
• Develop and implement customer service processes and procedures
• Track and measure customer satisfaction metrics
• Work with other members of the customer support team to improve the overall customer support experience