Infosys Recruitment 2023

As a Customer Experience Agent at Infosys, you will play a vital role in delivering top-notch customer support and enhancing overall client satisfaction. You will be the face of the company, directly interacting with clients and ensuring their needs are met while providing solutions to their inquiries.

Infosys Careers

Responsibilities:

1. Customer Support: Provide prompt, courteous, and efficient support to clients through various communication channels, such as phone, email, and chat. Address customer inquiries, resolve issues, and ensure customer satisfaction.
2. Problem-Solving: Identify and analyze customer issues, offering creative solutions and working collaboratively with cross-functional teams to address complex problems. Ensure that customer concerns are resolved to their utmost satisfaction.
3. Documentation: Maintain accurate and detailed records of customer interactions, feedback, and issue resolutions. Share valuable insights and suggestions for process improvements to enhance the overall customer experience.