Jio Recruitment 2023

We are seeking a passionate and customer-centric individual to join our team as a Help Desk Staff. You will play a crucial role in interacting with Jio customers, addressing their technical inquiries and concerns, and providing them with exceptional service, contributing to Jio's vision of connecting India.

Jio Careers

Responsibilities:

• Handle inbound and outbound calls, addressing customer inquiries related to Jio products and services, including mobile network issues, internet connectivity problems, and billing concerns.
• Provide accurate and up-to-date information about Jio plans, offers, and features.
• Troubleshoot technical issues and guide customers through resolution steps.
• Escalate complex issues to relevant technical teams for further assistance.
• Document customer interactions and maintain detailed records.
• Adhere to established call handling protocols and customer service guidelines.
• Maintain a positive and professional demeanor throughout interactions.
• Contribute to team goals and strive to achieve individual performance targets.