Meesho Recruitment

In this crucial role, you will be the first point of contact for Meesho's diverse customer base, playing a central role in shaping their shopping experience. You will answer customer inquiries, troubleshoot concerns, and provide exceptional service, ensuring every interaction is positive and informative. Through your dedication and clear communication, you will contribute to Meesho's commitment to customer satisfaction and growth.

Meesho Careers

Responsibility:

Respond to customer inquiries: Address customer calls, emails, and chat messages, actively listening to their questions, concerns, and feedback related to Meesho's platform, products, or services.
Provide product and service information: Clearly and accurately explain Meesho's offerings, answer product-related queries, and guide customers through various functionalities of the platform.
Resolve customer concerns and complaints: Work collaboratively with customers to effectively address their issues, offering solutions and ensuring their satisfaction. This may involve order tracking, troubleshooting technical problems, facilitating returns or refunds, and escalating complex issues to the appropriate teams.