Meesho Recruitment 2024

Meesho, a leading e-commerce platform empowering entrepreneurs, seeks passionate and customer-centric individuals to join our dynamic team as Customer Service Executives. In this vital role, you will be the voice of Meesho, interacting directly with our customers and resolving their inquiries promptly and efficiently. You will play a crucial role in building positive customer relationships and ensuring a seamless experience for both sellers and buyers on the Meesho platform. This is an exciting opportunity for individuals with excellent communication skills, a strong empathy for customer needs, and a desire to contribute to the success of a rapidly growing company.

Meesho Careers

Responsibility

• Provide prompt and efficient customer support: Respond to customer inquiries via phone, email, chat, and social media, addressing their concerns and resolving their issues effectively.
• Gather information and analyze problems: Actively listen to customers, gather relevant information, and analyze problems to identify the root cause and provide solutions.
• Offer clear and accurate information: Provide customers with accurate and up-to-date information about Meesho policies, products, services, and procedures.
• De-escalate customer issues: Handle challenging situations with patience, professionalism, and empathy, de-escalating any tensions and ensuring a positive customer experience.
• Document interactions and maintain records: Maintain accurate records of all customer interactions, including resolutions provided and feedback received.