Nestle Recruitment

Nestlé, a global leader in food and beverage, is seeking a dynamic and customer-centric individual to join our team as a Customer Success Manager (CSM). As a CSM, you will play a crucial role in ensuring the long-term success and satisfaction of our customers by building strong relationships, providing ongoing support, and advocating for their needs within the organization. If you are passionate about customer success, thrive in a fast-paced environment, and have a knack for building rapport, we want to hear from you!

Nestle Careers

Responsibilities:

Partner with customers to understand their business objectives, challenges, and needs
Develop and implement personalized customer success plans, aligned with each customer's unique goals
Proactively identify and address potential customer issues, preventing churn and maximizing customer satisfaction
Provide ongoing support and guidance to customers, ensuring they are fully equipped to utilize Nestlé's products and services effectively
Track and measure customer satisfaction metrics, identifying areas for improvement and driving customer loyalty
Advocate for customer needs within the organization, ensuring their feedback is incorporated into product development and service enhancements
Build and maintain strong relationships with customers, fostering trust and confidence in Nestlé's commitment to customer success