Ola Recruitment

Ola is seeking a highly motivated and experienced Customer Success Manager to join our dynamic team. As a Customer Success Manager, you will play a crucial role in ensuring the success of our customers by providing them with exceptional support, proactive engagement, and ongoing guidance. You will also be responsible for tracking customer satisfaction metrics and identifying opportunities to improve their experience.

Responsibilities:

• Proactively engage with customers to understand their needs and goals
• Provide ongoing support and training to help customers achieve the most from Ola's products and services
• Monitor customer usage patterns and identify potential issues or opportunities for improvement
• Escalate customer issues to the appropriate team for resolution
• Track customer satisfaction metrics and provide feedback to improve the customer experience
• Contribute to the development of customer success plans and strategies