TCS Recruitment 2024

About Tata Consultancy Services (TCS)

Tata Consultancy Services (TCS) is a leading global IT services, consulting, and business solutions organization. We work with many of the world's largest businesses across industries, helping them achieve their business goals through digital transformation. Recognized as one of the world's most valuable brands, TCS is known for its innovative approach, exceptional service, and commitment to building lasting customer relationships.

Why Join Us as a Customer Success Manager?

In this exciting role, you'll play a pivotal role in ensuring our customers achieve success with our solutions. You'll build strong, trusted relationships with them, proactively identifying their needs and challenges. You'll then develop and implement tailored customer success plans that maximize their value from our offerings. This is a dynamic role where you'll have the opportunity to make a real impact, fostering long-term partnerships and driving business growth.

Position: Customer Success Manager

Company: Tata Consultancy Services (TCS)

Location: Remote (Open to Applicants Worldwide)

Job Summary

As a Customer Success Manager at TCS, you'll be a champion for our customers, ensuring their journey with our solutions is not only smooth but also delivers exceptional value. You'll become a trusted advisor, proactively engaging with them to understand their unique goals and challenges. Working collaboratively across internal teams, you'll develop and implement comprehensive customer success plans that drive adoption, usage, and ultimately, business results. You'll also be responsible for monitoring key performance indicators (KPIs), identifying potential risks for churn, and implementing strategies to improve customer satisfaction and retention. This is a fast-paced, results-oriented role that offers the opportunity to build a rewarding career within a global IT leader.

Key Responsibilities:

• Develop and maintain strong relationships with assigned customers, fostering trust and open communication.
• Proactively identify customer needs, challenges, and opportunities for growth.
• Collaborate with internal teams (e.g., product, technical support, account management) to develop comprehensive customer success plans.
• Implement and manage customer success plans, tracking key metrics and progress.
• Conduct regular reviews with customers to measure their satisfaction and identify areas for improvement.
• Proactively identify potential risks for churn and develop strategies for customer retention.
• Manage and deliver customer success programs and initiatives.
• Stay up-to-date on the latest industry trends and technologies to ensure customers are leveraging our solutions to their fullest potential.

Required Skills and Qualifications:

• Bachelor's degree in Business Administration, Information Technology, or a related field (or equivalent experience).
• Minimum 1-3 years of experience in a customer success or account management role.
• Proven track record of building and maintaining strong customer relationships.
• Excellent communication, interpersonal, and presentation skills.
• Strong analytical and problem-solving skills.
• Ability to work independently and manage multiple priorities effectively.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience with CRM (Customer Relationship Management) software a plus.

Experience:

This role is open to both recent graduates (freshers) with a strong academic background and demonstrably relevant skills, as well as experienced professionals with a proven track record in customer success or account management.

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Why Join TCS?

At TCS, you'll be part of a dynamic and collaborative work environment where innovation thrives. We offer a comprehensive benefits package that includes competitive salary, health insurance, paid time off, and opportunities for professional development. You'll also have the chance to work on cutting-edge technologies and projects, shaping the future of the IT industry alongside some of the brightest minds in the field. Our commitment to diversity and inclusion creates a welcoming and supportive environment for all employees.

Application Process

To apply, please submit your resume and cover letter online. In your cover letter, please highlight your relevant experience and skills, as well as your motivation for joining TCS as a Customer Success Manager.

Join Us and Make a Difference!

Are you passionate about building strong relationships and helping businesses achieve success? Do you thrive in a fast-paced, results-oriented environment? If so, we encourage you to apply! At TCS, we offer a rewarding career with the opportunity to make a real impact.

General Overview

As a Customer Success Manager at TCS, you'll play a critical role in ensuring our customers get the most out of our solutions. This is a multifaceted role that combines relationship building, strategic planning, analytical thinking, and problem-solving. You'll be a trusted advisor to our customers, a champion for their success, and a key driver of business growth for TCS. If you're looking for a challenging and rewarding career in a global IT leader, we encourage you to apply!

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