TCS Recruitment 2023

Tata Consultancy Services (TCS) is looking for a passionate and customer-oriented Customer Service Manager to join our growing team. The ideal candidate will be a highly motivated and results-oriented individual with excellent customer service and leadership skills. You will be responsible for managing a team of customer service representatives and ensuring that our customers receive the highest quality of support.

TCS Careers

Responsibilities

• Develop and implement customer service strategies and procedures
• Manage and develop a team of customer service representatives
• Monitor and track customer satisfaction metrics
• Identify and resolve customer issues and complaints
• Escalate complex customer issues to the appropriate stakeholders
• Stay up-to-date on the latest customer service trends and best practices