Position title
TCS Recruitment 2023 - Free Job Alerts - Help Desk Post
Job Location
India
Remote work from: India




Base Salary
USD15,000-USD25,500 Per month
Qualifications

Graduate

Employment Type
Full-time





Description

TCS Recruitment 2023

TCS is looking for a passionate and customer-focused Help Desk Analyst to join our growing team. The ideal candidate will be a highly motivated and results-oriented individual with excellent customer service and problem-solving skills. You will be responsible for providing technical support to TCS customers, resolving their IT issues in a timely and efficient manner.

TCS Careers

Responsibilities

  • Provide first-line technical support to TCS customers
  • Troubleshoot and resolve a wide range of IT issues, including hardware, software, and network problems
  • Document and track customer issues and resolutions
  • Escalate complex issues to more experienced team members
  • Maintain a knowledge base of IT solutions and best practices




TCS Jobs Near Me

Skills

  • Excellent customer service and communication skills
  • Strong problem-solving and analytical skills
  • Ability to work independently and as part of a team
  • Proficiency in using computers and IT support software
  • Knowledge of Windows, macOS, and Linux operating systems (a plus)
  • Knowledge of Microsoft Office Suite (a plus)
  • Experience with ITIL and other IT service management frameworks (a plus)

Qualifications

  • Bachelor's degree in computer science, information technology, or a related field
  • 0-3 years of experience in IT support (a plus)
Important Links

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Date posted
October 27, 2023
Valid through
December 31, 2023
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Position: TCS Recruitment 2023 - Free Job Alerts - Help Desk Post

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