Position title
TCS Recruitment 2023 - Job Alert - Customer Support Post
Job Location
India
Remote work from: IND




Base Salary
USD15,000-USD25,500 Per month
Qualifications

Graduate

Employment Type
Full-time





Description

TCS Recruitment 2023

We are seeking a passionate and customer-centric individual to join our growing Customer Support team. As a Customer Support Specialist, you will play a vital role in providing exceptional support to our valued customers, ensuring their satisfaction and resolving their issues promptly and effectively. You will be the first point of contact for our customers, handling their inquiries, troubleshooting their problems, and providing them with the information they need to succeed.

TCS Careers

Responsibilities:

  • Provide prompt and courteous customer service through multiple channels, including phone, email, and chat
  • Effectively identify and diagnose customer issues
  • Provide clear and concise explanations of technical and non-technical issues
  • Escalate complex issues to senior support personnel when necessary
  • Document customer interactions and maintain accurate records
  • Monitor customer satisfaction metrics and identify areas for improvement
  • Proactively identify and implement changes to improve customer support processes




TCS Jobs Near Me

Skills:

  • Excellent communication and interpersonal skills
  • Ability to handle difficult conversations with empathy and professionalism
  • Strong problem-solving and analytical skills
  • Ability to work independently and as part of a team
  • Proficient in Microsoft Office Suite
  • Familiarity with customer support software (e.g., Salesforce, Zendesk)
Important Links

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Date posted
December 1, 2023
Valid through
March 31, 2024
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Position: TCS Recruitment 2023 - Job Alert - Customer Support Post

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