TCS Recruitment 2023

We are seeking a passionate and customer-centric individual to join our growing Customer Support team. As a Customer Support Specialist, you will play a vital role in providing exceptional support to our valued customers, ensuring their satisfaction and resolving their issues promptly and effectively. You will be the first point of contact for our customers, handling their inquiries, troubleshooting their problems, and providing them with the information they need to succeed.

TCS Careers

Responsibilities:

• Provide prompt and courteous customer service through multiple channels, including phone, email, and chat
• Effectively identify and diagnose customer issues
• Provide clear and concise explanations of technical and non-technical issues
• Escalate complex issues to senior support personnel when necessary
• Document customer interactions and maintain accurate records
• Monitor customer satisfaction metrics and identify areas for improvement
• Proactively identify and implement changes to improve customer support processes