Zomato Recruitment 2024

Zomato, India's leading online food ordering and delivery platform, is seeking a passionate and customer-centric BPO Executive to join our growing team! This is a remote position, allowing you to leverage your communication skills and contribute to Zomato's success from the comfort of your own workspace anywhere in India.

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In this pivotal role, you'll be the voice of Zomato, providing exceptional customer service to our valued users. You'll handle a variety of inquiries related to food ordering, deliveries, and account management. Your friendly and helpful demeanor, combined with your strong communication and problem-solving skills, will be instrumental in ensuring a positive customer experience for every interaction.

Summary

Are you a people person with a knack for building rapport and resolving issues? Do you thrive in a fast-paced environment and enjoy exceeding customer expectations? If you're looking for an opportunity to contribute to a leading foodtech company and develop your customer service skills in a dynamic remote environment, we want to hear from you! We're searching for a motivated individual with a genuine passion for customer service and a desire to learn and grow within the exciting world of online food delivery.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Address customer concerns and complaints effectively, working towards positive resolutions.
• Provide accurate and helpful information regarding food ordering, deliveries, account management, and Zomato services.
• Process customer requests and orders efficiently and accurately.
• Escalate complex issues to the appropriate team members for further assistance.
• Maintain detailed records of customer interactions and ensure clear communication throughout the resolution process.
• Identify and leverage opportunities to upsell and promote additional Zomato services.
• Adhere to Zomato's customer service guidelines and protocols.
• Stay up-to-date on Zomato's policies, promotions, and menu offerings.
• Continuously strive to improve customer satisfaction through exceptional service.

Required Skills and Qualifications

• High school diploma or equivalent.
• Minimum of 6 months of experience in a customer service role (preferred).
• Excellent communication and interpersonal skills, both written and verbal.
• Strong problem-solving and conflict resolution skills.
• Ability to work independently and manage multiple tasks effectively.
• Proficient in computer skills, including Microsoft Office Suite (Word, Excel).
• Positive attitude, patience, and a genuine passion for exceeding customer expectations.
• Ability to learn quickly and adapt to new procedures and information.
• Time management skills and the ability to meet deadlines consistently.

Experience

This role is ideal for candidates with a minimum of 6 months of experience in a customer service role. Recent graduates with strong communication skills, a helpful personality, and a willingness to learn are also encouraged to apply.

Why Join Zomato?

As a BPO Executive at Zomato, you'll enjoy:

• The opportunity to play a vital role in ensuring customer satisfaction for a leading foodtech company.
• A dynamic and fast-paced work environment where you'll develop your customer service skills and gain valuable experience in the online food delivery industry.
• Competitive salary and benefits package offered by a well-established and growing company.
• The flexibility of a remote work environment.
• Be part of a collaborative and supportive team environment where your contributions are valued.
• Help connect people with great food and contribute to the growth of a dynamic industry.

Application Process

To apply, please submit your resume and a cover letter that outlines your relevant skills and experience. We look forward to hearing from you!

Be a Part of Zomato's Customer-Centric Future!

At Zomato, we value exceptional customer service, clear communication, and a commitment to building positive relationships. If you're a passionate and motivated individual with a desire to make a difference, we encourage you to apply!

In this exciting role, you'll be at the forefront of Zomato's customer experience, ensuring our users have a smooth and enjoyable journey. We offer a competitive salary and benefits package, along with the flexibility of working remotely. If you're ready to launch your career in customer service and join a company that's redefining online food delivery, apply today!

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Don't miss out on this exciting opportunity! Apply today!

   

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