Zomato Recruitment

About Zomato

Zomato is a leading online food delivery and restaurant discovery platform in India. We're passionate about connecting people with great food experiences, offering a convenient way to order from their favorite restaurants and discover new culinary gems. Our BPO team plays a vital role in ensuring smooth customer interactions and a positive experience for everyone who uses Zomato. This role is not remote, but with offices across India, you can choose a work environment close to your home.

Why Join Us as a BPO Executive?

As a BPO Executive at Zomato, you'll be the friendly voice and helping hand behind the scenes. You'll provide exceptional customer service through phone calls, emails, and chat interactions, addressing inquiries about restaurant listings, order placements, deliveries, and account management. Your accuracy, clear communication, and problem-solving skills will contribute significantly to Zomato's mission of making food ordering a delightful experience.

Position: BPO Executive

Company: Zomato

Zomato Careers

Job Summary:

We're seeking a detail-oriented and customer-centric individual to join our dynamic BPO team. In this role, you'll be the first point of contact for many Zomato users, handling a variety of inquiries and requests. You'll provide clear and accurate information, troubleshoot any issues related to the Zomato platform, and ensure customer satisfaction throughout their interaction.

Key Responsibilities:

• Customer Support:
  • Respond to customer inquiries regarding restaurant listings, menus, ordering process, delivery tracking, account management, and promotions through phone calls, emails, and chat.
  • Listen attentively to customer concerns and identify the root cause of any issues.
  • Provide clear, accurate, and helpful information about Zomato services based on company guidelines.
  • Offer solutions to customer problems, ensuring their satisfaction with the resolution.
  • Escalate complex issues to the appropriate teams when necessary.
  • Work towards achieving customer satisfaction targets.
• Data Quality and Accuracy:
  • Maintain accurate and up-to-date restaurant information within the Zomato platform.
  • Process and manage customer data efficiently and securely.
• Continuous Learning:
  • Stay updated on Zomato's features, services, restaurant listings, and delivery processes.
  • Actively participate in training programs to enhance your knowledge and skills in customer service, Zomato offerings, and relevant technologies.

Required Skills and Qualifications:

• • 10+2 or equivalent qualification (or actively pursuing).
  • Excellent communication and interpersonal skills, both written and verbal.
  • Ability to listen attentively and understand customer concerns.
  • Strong problem-solving skills and the ability to find solutions independently or collaborate with other departments.
  • A positive attitude, a willingness to learn, and a commitment to providing exceptional customer service.
  • Proficiency in computer skills, including internet navigation and basic office applications (e.g., MS Office).

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Zomato Jobs Near Me

Experience:

This role is a great opportunity for both fresh graduates and individuals with 1+ years of experience in customer service, call center operations, or a similar role. A strong foundation in communication, a desire to help others, and a positive and enthusiastic personality are highly regarded.

Why Join Zomato?

At Zomato, you'll be:

• Part of a Food Revolution: Be a part of a company that's transforming the way people discover and enjoy food in India.
• Building Valuable Skills: Develop essential customer service, communication, and problem-solving skills in a fast-paced and dynamic environment.
• Positive and Collaborative Work Culture: Work with a passionate team dedicated to customer satisfaction and innovation in a supportive environment.
• Growth and Development Opportunities: We offer opportunities for career advancement within a rapidly growing organization.
• Competitive Benefits Package: We offer competitive salaries, comprehensive benefits packages, and a positive work environment that values your contributions.

Application Process:

To apply, please submit your resume online. We encourage you to highlight your communication skills, customer service experience (if any), and your passion for the food industry (a plus!).

Become the Helping Hand Behind Zomato's Success!

We're seeking enthusiastic and customer-focused individuals who are eager to learn, contribute to a positive and collaborative team environment, and play a vital role in ensuring a smooth and enjoyable experience for Zomato users. If you have a passion for helping others, a knack for communication, and an interest in the food industry, we encourage you to apply!

   

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